Terms & Privacy

RETURNS/EXCHANGES

Hoops/Threaders:

Due to hygiene reasons, returns and refunds are not accepted on any hoop or threader purchase made at www.bluemly.com. However if your hoops are damaged on arrival, we are more than happy to repair and or replace them free of charge.

Necklaces:

Necklaces that have been purchased via www.bluemly.com can be returned and exchanged for another product of the same price. If the product is of a higher or lower price, you are able to pay or be refunded the difference.

Please Note: An exchange is only possible if the product is sent back within 14 days of the product being received and is in all of its original packaging. 

LOST GEMS

If you happen to get home from a night of vinos and cheese boards and forget to do your hoops up when you take them off and then have an array of gems all over the floor, (believe us it happens) and you can’t locate them all. We are more than happy to replace you with more beautifully hardwired gems.

As our hoops come to you with a care card explaining the delicate handmade nature of these beautiful statement pieces, there is a small cost involved with replacing any lost gems.

Please contact us at; contact@bluemly.com for any queries.

PRIVACY POLICY

Any and all information that is given to us is kept only for the eyes of bluemly.

Your email address will only ever be used by us if you have subscribed to our mailing list or we need to get in touch with you about an order.

SHIPPING

All we want is to get your hoops to you as soon as possible, because like you, we think, actually know that everyday is a good day for hoops.

If you have purchased a pair of hoops that are in stock in New Zealand, than you will receive them within the week as they are sent to you via courier. You will receive all tracking information by email.

If you have purchased a pair of hoops that will need to be made to order than it take anywhere from 3-6 weeks. We will note though, they are definitely worth the wait.

QUESTIONS & QUERIES

We love to hear from you about anything! If you have any extra questions or queries, feel free to email contact@bluemly.com or send a message to the bluemly Instagram: @_bluemly_